What systems are used to effectively manage service quality in the Essay

What systems are used to effectively manage service quality in the hospitality industry Discuss and evaluate the benefits and issues that arise from a strategi - Essay Example The strategic systems available for measuring quality of service delivery involve revenue enhancement strategies, routine and in-depth staff performance evaluations and tools which are directed specifically at the firm’s clientelle. This project discusses the aforementioned strategic tools whilst also highlighting the potential positive and negative outcomes of these approaches to measuring service quality. One dimension of service quality pertaining to customer perceptions of the appropriateness of service delivery involves the functional elements of service delivery, such as the tangible methodology of practice regarding how the service was delivered (Miguel, Silva, Chiosini & Schiitzer, 2004). These delivery elements include basic concepts such as the friendliness of staff members, availability of staff, quality of food preparation, ease of check-out in the hotel environment or any other aspect which involves the facility and the service aptitudes of the industry’s internal staff (Grossman, 1999). From a different researcher perspective, these elements of service delivery are categorised as interaction quality which directly involves the customer-staff interventions and associations during the process of patronising the hospitality firm (Alexandris, Kouthouris & Meligdis, 2006). The strategic approach to measuring the quality of the aforementioned aspects of service delivery can be accomplished, in theory, in a distinct process: Assessment of customer-based revenue streams utilised comparatively to changes in service methodology to determine a correlation between frequency of customer re-visit to the facility and changes to the service delivery practices in the firm between strategic groups. As a step toward strategic revenues management, the process of obtaining the firm’s highest conceivable revenues based on the sale of the firm’s total capacity (Ng, 2006),

Aniamal behavior Essay Example | Topics and Well Written Essays - 1250 words

Aniamal behavior - Essay Example Essential around these elements are: Relative plenitudes of predators and prey, Relative sizes of predators and prey, Predator sex, Prey physical/behavioral qualities (e.g., secretive shade, escape systems), Energetic nature of prey, Predator condition or gut completion, Predator experience and Habitat heterogeneity. A mixture of exploration proposes that a proportion of 1 wolf: 200 caribou is steady. Over this, caribou populaces decrease. This degree for moose is assessed to be 1 wolf: 20 moose. More prey more predators. Keep up predator: prey proportion and help settle prey populaces. In this way, if deer populaces increment, do coyote and catamount populaces likewise build? If not, then the proportion progressions and predation effects ought to lessen. Elective prey implies that predators may not demonstrate a numerical reaction. Examples Coyotes can live on little warm blooded animals, so regardless of the possibility that deer populaces decrease, coyotes can stay copious and proceed to intensely pillage grovels. Predators generally have easier r and are longer existed than prey. Predators cant expand as quickly as prey, so proportion of predator: prey diminishes when increments prey. Opposite is genuine when prey populaces diminish. Case Cougars have more level conceptive rates than deer. Deer populaces can expand more rapidly than cougar numbers, consequently consistently bringing down the predator: prey proportion until something stops the expansion in deer numbers. Cougars, on normal, live more than deer. On the off chance that deer populaces drop, due to climate or some other transitory conditions, then the proportion of predator: prey will build until a portion of the cougars likewise kick the bucket. One method helpless prey can use to decrease predation rates is to move prey in time in space so that the accessible predators are unable to consume much of it. This is the methodology of caribou that

America & Globalization Essay Example for Free

America Globalization Essay Abstract The purpose of this paper is to explore the idea that American corporations are working with international companies to help boost the economy. The paper focuses on the use of globalization as a primary tool towards accomplishing that goal. The paper also provides the reader with views from both supporters of globalization and opponents as well. The articles used for this paper give very interesting facts as well as views on both sides of the socio-economic table. In U.S Liberal Politics author Deborah White’s article â€Å"Pros and Cons of Free Trade† she discuses globalization in relation to free trade agreements and provides both pros and cons as well as a generalized definition of free trade. Meanwhile, Gary Hufbauer provides a more supporting article on Globalization supplied with studies and debates. As for Chris Isidore’s article, it focuses generally on the recessions from past to present and what trends are different and remain the same when it deals with the progression of the economy. Lastly, Wikipedia’s definition of †Globalization† lays out in detail the history, timeline, business applications, and etc. about the economic reference. In like manner, this paper examines the overall analysis of globalization and how it relates to boosting the economy. America Globalization One of the biggest topics today in America’s current events is the U.S. economy and the need for an economical boost. The U.S. declared the latest recession the biggest since the Great Depression. According to Chris Isidore (2010, p.1), â€Å"The Great Recession started in December 2007 and ended June 2009†. However, this information does nothing for the many Americans out of work, over-debt in their mortgage, and uncertain about their financial future. Nevertheless, seemingly, the American corporations have worked hard to try to find ways to help fellow Americans and boost the economy back to its median. One of the ways big corporations think will help is the use of Globalization. According to Wikipedia (2012, p.1) by definition, â€Å"Globalization refers to the increasingly global relationships of culture, people, and economic activity. It is generally used to refer to economic globalization: the global distribution of the production of goods and services, through reduction of barriers to international trade such as tariffs, export fees, and import quotas†. Comparatively, the United Nations Economic and Social Commission have also written that globalization is a widely-used term that can be defined in a number of different ways. When used in an economic context, it refers to the reduction and removal of barriers between national borders in order to facilitate the flow of goods, capital, and services and labor† In contrast, there are just as many people opposed to this idea as those whom support it. Deborah White writes (p.1), â€Å"One angry complaint is that more than three million U.S. jobs with middle-class wages have been outsourced to foreign countries since 1994.† It seems that the biggest obstacle is convincing the middle class that globalization is in fact, a good idea for the economy. Those same opponents believe that free trade has caused more U.S. jobs losses than gains, especially for higher-wage jobs. They also feel that many free trade agreements are bad deals for the U.S. Nevertheless, American corporations in conjunction with government officials are both working with other international companies to help boost our economy. To begin with, American corporations like the idea of boosting the economy through the use of globalization. Henceforth, with treaties like NAFTA (North American Free Trade Agreement) and organizations like NATO (North Atlantic Treaty Organization) America has been at the forefront of the campaign for the removal of barriers between national borders in order to facilitate the flow of goods, capital, services and labor. Moreover, as White writes (2012, p.2), â€Å"The purpose of free trade agreements is to allow faster and more business between the two countries/areas, which should benefit both.† Statistics show that globalization does help boost the economy. Gary Clyde Hufbauer writes in his article, â€Å"The Peterson Institute calculates that the US economy is approximately $1 trillion richer each year owing to past globalization—the payoff both from technological innovation and from policy liberalization—and could gain another $500 billion annually from futur e liberalization†. These are the numbers that motivate American Corporations. In addition, globalization helps increase sales and profits for U.S. businesses, which ultimately boost the economy. What the middle class does not understand is that globalizations tactics such free trade help create more jobs within the middle class sector for the long term. White also adds (2012, p.2), â€Å"Removal of costly and delaying trade barriers, such as tariffs, quotas and conditions, inherently leads to easier and swifter trade of consumer goods. The result is an increased volume of U.S. sales.† Globalization also helps to develop and strengthen the economy of the poorest countries as well. Some of the biggest benefits of poor countries through tactics like free trade are creating more industrialized nations and increasing the purchase of their natural resources and/or labor services. Condescendingly, there are just as many opponents to globalization and free trade as there are supporters. Many of those that oppose consists of middle class Americans and the congressman they elect. The biggest problem is a fear of the unknown. Middle class Americans don’t want to wait for the â€Å"long-term†. They want to continue to have the same security of employment as they’ve always had, which is understandable. Nevertheless, they also feel free trade agreements cause a loss in higher paying jobs. This is the basis or platform for the argument of the â€Å"War on the Middle Class†. The argument of free trade and globalization, although provides a soaring boost in corporate profits, individual wages stagnate. This leaves no room for the middle-class to advance. As White explains (2012, p.2), While corporate profits soar, individual wages stagnate, held at least partly in check by the brave new fact of offshoring that millions of Americans jobs can be performed at a fraction of the cost in developing nations near and far. All things considered, the determination of whether globalization is good for the economy will continue to be a debatable issue amongst those of different socio-economic groups. Nevertheless, there is no doubt that globalization has its pros and cons. The ultimate goal and mindset of American Corporations behind implementing globalization is to work with international companies in an effort to boost the economy. Famous investor Warren Buffet once said, â€Å"Someone’s sitting in the shade today because someone planted a tree a long time ago.’ Whether that shade tree is globalization, who knows? The ultimate goal is creating jobs and getting the economy back on course. References Deborah White. (2012) US Liberal Politics Pros and Cons of Free Trade Agreement. Retrieved from http://usliberals.about.com/od/theeconomyjobs/i/FreeTradeAgmts.htm Chris Isidore. (September 2010) Economy Recession officially ended in June 2009. Retrieved from http://money.cnn.com/2010/09/20/news/economy/recession_over/index.htm Gary Hufbauer. (May 2008) Answering the Critics: Why Large American Gains from Globalization Are Plausible. Retrieved from http://www.iie.com/publications/papers/paper.cfm?ResearchID=929 Wikipedia. (March 2012) Globalization Retrieved from http://en.wikipedia.org/wiki/Globalization

Business For the Glory of God | Book Review

Business For the Glory of God | Book Review For this assignment we are to read the book by W. Grudem, Business for the Glory of God: The Bibles Teaching on the Moral Goodness of Business. Mr. Grudem explores the Christian side of business which gives an elaborative explanation of what one might encounter. He clearly shows that in all the various aspects of business, which includes profit, ownership, money, lending, borrowing, and competition. Overall, the author clearly illustrates that people who work in the business world are generally made to feel guilty, because few people think instinctively of business as morally good in itself. (11). The main purpose of the book was to demonstrate that the various aspects of business activities are good and these good things will also bring glory to God. Book Review Business people are an imitation of Gods character by representing Him on earth through the approach of various business activities. Grudem reflects on each of the chapters categories, and clearly illustrates how each of the activities fall into these categories which represent a unique opportunity to bring Gods glory to the forefront: private ownership, productivity, employment, commercial transactions (selling and buying), profit, using money as means of exchange, producing inequalities in possessions, competition, borrowing and lending, and the reduction in the worlds poverty. In private ownership, this is where a person would imitate Gods sovereignty through the exercise of mankinds sovereignty over the creation. When a person cares for worldly possessions, Mr. Grudem makes an argument about people having the chance to imitate certain characteristics of God such as wisdom, knowledge, beauty, creativity, love for others, kindness, fairness, independence, freedom, exercise of will, blessedness (or joy), and so forth (20). When people have the desire to have their own things is not necessarily bad, but it is a representation of our overall desire to be ruler over things. The topic of private ownership also gives people the opportunity to do great things with their resources by sharing them with those who are in need so that others can see God in different ways. The word subdue in the book of Genesis implies to the greater good of human productivity. The main point to remember is that God expect for people to work hard at developing the world for Gods glory and for the sake of mankind. In reference to manufactured products, Mr. Grudem states, give us opportunity to praise God for anything we look at in the world around us (26). Typically, any item that is manufactured allows people to discover the wonders of Gods creation in the things that we have been able to make from the earth (27). When a person does productive work, this takes on the meaning of subduing the earth and it makes the resources of the earth useful for everyone. In reference to the rejections of Marxism, Mr. Grudem states, the Bible does not view it as evil for one person to hire another person and gain profit from that persons work (31). The Bible teaches us that employee to employer relationships are generally good and they are equally beneficial (Luke 3:14; 10:7; 1 Tim. 6:2). A relationship at the employment level can provide a context for mutual appreciation for the callings and pride of other people. The good of an employer can be easily seen by employees through hard work, and the opposite can be achieved from an employers perspective by issuing fair pay for a hard days work. Mr. Grudem made some observations about commercial transactions and he realized they has been a normal part of society since the very beginning (Lev. 25:14). The Bible teaches us that selling and buying are ethically right, because they both provided an opportunity for people to do great things for other people by providing the thing they need. People often imitat e God in places where they practice honesty, faithfulness to our commitments, fairness, and freedom of choice. (37). The use of money and profit are great, because they both entail that one has produced something beneficial to others who desire exchange. Not only is profit a clear indication that one is making efficient and great use of resources from God, but it also is encouraged in the teachings of Jesus Christ (Matt. 25:14-30). Money ultimately sets us apart from any animal kingdom, but in such a way as a tool, which makes voluntary exchanges more fair, less wasteful, and far more extensive (49). Money and profit can provide opportunities to glorify God by meeting our needs and those of others, providing charity, expanding our stewardship, and promoting the mission of the church throughout the world. Even though reading this book may seem as an unfamiliar language to most, Mr. Grudem illustrates how the inequality of possessions is fundamentally good and also pleasing to God. Passages in the Bible such as Luke 19:17, 19; 2 Corinthians 5:10 establish the fact of designed inequality, and many other passages from both the Old and the New Testaments. The author explains that inequalities are necessary in a world that requires a great variety of tasks to be done (52). In chapter 7, the author rejects arguments from a biblical perspective in favor of Christian communitarians, redistribution policies, and health and wealth teachings. The chapters about competition, borrowing and lending are basically a summary of the wealth producing topics. These chapters give an in-depth explanation about the good of competition, because it guides society in assigning jobs to those who are best suited for those jobs (62). In common business practices, competition can also decrease the prices of items over time, while in turn increasing the living standard for everyone. The author also notes that the Bible has no absolute prohibition on loans, but he also assumes them as a way of life. There have been many biblical discussions around loans, which focuses on the abuse and misuses of the process, not the actual establishment of the loan. There is a good rationale behind why charging interest is not only necessary for institutions jeopardizing the use of their money with others, but also how it can be reversed to help other people. Lastly, the goes on to discuss the necessity of moral goodness among the business people in an economy in order for things to operate more smoothly. This type of moral formation of a person would often lead to an overall greater respect for the dignity of mankind, and the increasing desire for their activities to bring not harm, but good to others while at the same time bringing glory to God. Mr. Grudem then goes on with an explanation at the very end of each chapter about how most business activities have great potential for misuse and wrongdoing because we live in a time occupied by entrepreneurs with a sinful nature. The sins of some people in business, however, should not make us assume all business activities are morally wrong. In my honest opinion, Mr. Grudem made great points about the abuses of business, and the ways in which we idolize success and money and become cordial by losing sight of the truth that everything belongs to God. The author continued to make comments throughout the course of the book on the concerns to balance the view, but the real wealth changing information comes from the fact that business practices can be glorifying to God. He also mentions in the text that we should not feel guilty about business, but we can take this as a stepping stone towards our common goals. The author explored the various topics that most business professionals have to deal with on a daily basis at work. He does an excellent explanation of the most common misconceptions about work and business, and then offers a way to look at everything from a different perspective. Mr. Grudem goes on to show how business is good and how it can be used to glorify God. Although this book was enjoyable and easy to read, this book was also very thought provoking and even life changing so to speak. I really could not find a bad point about the book and it was packed with plenty of insight about the moral nature of business. The thing I did not like was with his arguments, while most were very well written, are poorly supported with only a few bible verses and almost no logic whatsoever. In one section, he states that since Jesus gave laws on how employers should treat their employees, and God approves of hiring people and being an employer is good. On the other hand, he does not mention anything at all about the Sabbath, and this could cause someone to believe God also approves slavery. I honestly support keeping people gainfully employed, but some of the arguments in the book were lacking supporting facts. In conclusion, I truly enjoy reading this book and I would highly recommend it to any Christian who is working in the business world. I think the long term solution that the author proposes involves starting and maintaining a productive business organization. I think as these businesses are pursued to Gods glory, the positive effect of creating commerce and employment should also have a domino effect where the ability and the economic status of people should continue to prosper in ever-widening circles. Lastly, I feel this book does a great job of illustrating how everyday Christians can have a calling to business and in the midst of pursuing it; they can continue to glorify God, bless others and reflect His attributes. When it comes to money, work, finances and business, Ephesians 6:5-9 makes a great point when it states, Slaves, obey your earthly masters with deep respect and fear. Serve them sincerely as you would serve Christ. Try to please them all the time, not just when they are watching you. As slaves of Christ, do the will of God with all your heart. ; Work with enthusiasm, as though you were working for the Lord rather than for people. Remember that the Lord will reward each one of us for the good we do, whether we are slaves or free. Masters, treat your slaves in the same way. Dont threaten them; remember, you both have the same Master in heaven, and he has no favorites.

Television and Media Essay - African Americans and TV Shows :: Exploratory Essays Research Papers

It is estimated that African Americans spend about four to five hours more than the general public on watching television a week. Yet still with these findings, there are only 18 shows that feature an African-American cast or lead character out of the 115 that air on the six major broadcast networks. Even with this imbalanced ratio, there are reasons why there are so few programs featuring leading African Americans, despite the great amount of blacks that are consistent television viewers (Hall 12). It is thought that television producers are just trying to play it safe by sticking to what they know and what they are used to doing. It has been hard for networks to duplicate shows that have satisfied the viewers, such as "The Cosby's", "The Jefferson's", and "The Fresh Prince of Bel Air," Creating this kind of "crossover" audience is essential in a show's success(Hall 12). A more recent show that has been able to gain this success is "The Hughley's". It is said to be "probably one of the best things that's happened this year" according to WB Entertainment President Garth Ancier. This show is said to have "wide spread appeal", and it also helps that it follows right after "Home Improvement"(Hall 12). Although following such a well known show helps out with the viewers, the show is getting more and more popular, and will hopefully cause a change in the way networks associate black television with failure. Even though there is at least one African American in almost every drama ensemble, you don't see any dramas with a full cast of African Americans (Hall 12). It is assumed that if one were to be put on the air, it wouldn't do well because it is something that hasn't been done before. African Americans are automatically associated with being comedians. All of the shows featuring a mostly black cast are comedy shows. This is a reason why networks would stay away from creating a drama with a full cast of African Americans. "The industry has not accepted that people are different", says Louis Carr, executive producer of Black Entertainment Television (BET)(Hall 12). BET has done a lot for African Americans on Television. Not only does it show music videos, but it has an award show where it celebrates and appreciates African American stars.

Rate of reaction between Hydrochloric Acid and Calcium Carbonate Essay

Rate of reaction between Hydrochloric Acid and Calcium Carbonate Calcium carbonate reacts with hydrochloric acid to form carbon dioxide gas. One way of following the rate of reaction at which it reacts is to measure the volume of carbon dioxide produced at certain time intervals during the reaction. CaCO + 2HCl CaCl + H O + CO =========================== Calcium Carbonate + Hydrochloric Acid Calcium Chloride + Water + Carbon Dioxide Equipment --------- Delivery tube Conical flask Hydrochloric acid Calcium carbonate chips Burette Beaker Electric scales Measuring cylinder Tub Water Electric timer Goggles Retort stand The different factors that can affect my experiment are the temperature, the concentration of my reactants and the surface area, also adding a catalyst. We have decided to test different concentrations of hydrochloric acid for our experiment because it will give us sufficient results to make our evidence reliable. RATE OF REACTION BETWEEN HYDROCHLORIC ACID AND CALCIUM CARBONATE LOW CONCENTRATION HIGH CONCENTRATION I think that during our experiment, the higher the molarity of acid the quicker the rate of reaction will be, I think this because of the collision theory. If the solution is made more concentrated, there will be more particles in the solution. This makes collisions between important molecules more likely and will collide more often. At the beginning of the reaction, there are lots of reactants particles (and no products). This means a lot of productive collisions between reactants. As time goes on these reactants will become less and less (because reactants have been turned into products), therefore less collisions, so the rate of reaction will slow down. If the molarity of the acid concentratio... ...act same size we could use 2 chips in one experiment and get 1g then we could use 4 chips in another experiment and still get 1g. This meant that the surface area for the hydrochloric acid changed in each experiment for it to react and collide with. I could have stopped this by sieving so I would get chips that are of the same or close enough the same surface area. Overall my results are fairly reliable, yet could be subjective to change if better methods were available. If I was to do my experiment again I would make sure I would do it all on the same day and maybe change the limits of the products so that the results we got could be more accurate and we would have less anomalous results like the 2.5 molar experiment. However, if I did this experiment again I would expect the same results and patterns that I have got apart from the 2.5 molar and 3 molar experiments.

Why I Hate Montclair

When I first stepped onto the campus of Montclair State University, I knew it was a place for me. It was so beautiful and walking past the gorgeous, blooming flowers, in the middle of spring was breathtaking. I could imagine what being a student in the school would feel like and how quickly I could become accustom to it. Unfortunately, I had to face the fact that it was all a dream and nothing was perfect as it seems. Even though Montclair State University has many great aspects, it also has negative aspects as well.The three most significant aspects of Montclair State University that I believe can be improved are parking, the shuttle bus, and the registration arrangement. One of the most important negative aspects that I dislike about Montclair State University is the parking system. Most students at the University are aware that parking is indeed very difficult and can be extremely stressful at times. The worst part is that freshman and sophomores are required to park at the transi t deck which is about a ten to fifteen minute walk. Parking in the transit deck is very time-consuming, and usually the reason most students are late to their first class.Finding a good parking spot takes a lot of effort, and takes even more effort at certain times throughout the day. For example, if a student has an 8:30 class, it is extremely difficult to find a parking spot in the first, second, and even third floor. A student must circle around each floor and sometimes drive around the same floor of the deck twice in case they missed a spot. It is nearly impossible to find a perfect spot, so the only thing a person can do is to get the first spot available to them even if it is located in one of the highest floors.One must leave their house or apartment extra early especially if they have a morning class just to find parking. Truly, it does take a lot of time, and even worse when it is packed. All in all, parking is one of the aspects of Montclair that I was not expecting, but i t is something that I must adapt to in order to continue making the most out of my college experience. Another aspect of Montclair State University which I truly dislike is the shuttle buses. These buses take freshman and sophomores from the transit deck to certain areas of the campus to save the ten to fifteen minute walk.Although that seems fair and organized, it actually is not. I can honestly say that sometimes walking is actually much faster and less time-consuming than actually taking the bus to campus. The bus is never accurate in its schedule and never comes when it’s supposed to. Sometimes students must wait at the shuttle bus stop from a range of five minutes to an hour for a shuttle to come. Therefore, on some days it is actually better to walk the mile rather than wait for a shuttle and be late to your next class.Taking a shuttle bus is the worst part of my day because not only do I have to wake up extra early in order to catch a shuttle bus and get to class on ti me, but I also have to wait for a shuttle bus after class ends. After a long day of classes, the first thing I think about is going home to take a nap. However, by the time I get home, it is usually too late to do anything because I have work to complete for the next day. All in all, shuttle buses are not as advantageous as they are supposed to be. Last but not least, the registration arrangement during registration time is something that I hate but try to understand.During the registration process, seniors get first pick and can choose from any courses they want. The next day, juniors get to pick from whatever courses are not closed and anything that the seniors did not take. The sophomores then follow the same arrangement and so on. The freshman or class of 2014 gets last pick and can only choose from whatever courses that may still be open, and are not closed by the seniors , juniors, and sophomores. The freshmen, like myself, not only get to pick last but find it impossible to m ake the perfect schedule.Most times, freshman must forget about their own preference and just take what they can get because unfortunately there are not many choices left by the time it is their turn. Therefore, there is not only competition of courses between freshman and the upperclassman, but also between freshman and themselves. By the end of the last day, students must choose from whatever classes are open even if it means they do not want or need that class. The registration arrangement makes the freshman’s year even more difficult by trying to find open classes to match their preferences.In conclusion, Montclair State University is kan excellent school which I am glad that I have the opportunity to attend. One of the things that I dislike about Montclair is the parking system. Another thing that I cannot stand is the shuttle buses. The shuttle buses can definitely be improved to be a more effective system and an easier system for all students. Finally, the registration arrangement is another thing that I loathe about Montclair. With that being said, Montclair State University is an exceptional school, but, like any other school, has room for improvement